Privacy Policy

1. Who We Are

The Adoptable Puppy Cafe is a dog rescue organisation based in Thailand, founded by Kirsty Smith and Iza Mirzakhanian. This privacy policy explains how we collect, use, and protect your personal information when you use our website at adopt.carvingmountains.com (the “Website”).

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and mailing address when you submit an adoption or foster application, sponsorship enquiry, or contact form.
• Application details: Information you provide in adoption or foster applications, such as your living situation, experience with animals, and household details.
• Donation information: Donations are processed through Freedom World, a third-party platform. We do not collect or store your payment card details.
• Usage data: We may collect non-personal information such as browser type, device type, pages visited, and referring URLs to help us improve the Website.

3. How We Use Your Information

We use the information we collect to:

• Process and respond to adoption, foster, and sponsorship applications
• Send updates about your sponsored dog
• Communicate with you about events, fundraising, and volunteer opportunities
• Improve our Website and services
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

Our Website may contain links to third-party websites and services, including:

• Freedom World: Used for processing donations. Their own privacy policy governs how they handle your payment information.
• Social media platforms: Links to our Facebook and Instagram pages. These platforms have their own privacy policies.

We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies.

5. Cookies

Our Website uses essential cookies to ensure the site functions properly, such as authentication cookies for our admin panel. We do not use tracking or advertising cookies. By using our Website, you consent to the use of these essential cookies.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our Website uses HTTPS encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like us to delete your information, please contact us using the details below.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to contact you at any time

To exercise any of these rights, please contact us at the details below.

9. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch: